Shipping policy

 

 

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 3 - 7 business days of processing and production time for your order to ship out.

HOW LONG IS THE SHIPPING TIME?

Standard Shipping times:

United States: 5 - 18 business days*
Overseas: 7 -18 business days* 

Some circumstances are out of control (natural disasters, holidays, weather, etc.) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the shipping company's responsibility.

Shipping & Delivery

We offer free shipping for orders above 79$.

We are proud of the international shipping services operating in over 20 provinces and islands worldwide.

We will continue to grow to meet our customer's needs, providing a service that exceeds everyone's expectations anywhere in the world.

How to ship packages?

Packages from our warehouse in China are shipped by Packet or EMS depending on the product's weight and size. Packages shipped from The US warehouse are shipped through USPS.

Do you ship all over the world?

Yes. We provide shipping to more than 200 countries around the world. However,

There are some sites that we cannot ship to. You happen to be in one of those countries where we will contact you.

 

 

You will receive an email once you order shipping containing your tracking information. If you do not receive tracking within 5, please contact us. 

For some shipping companies, it is best 5-2 business days to update the system. If your application has been submitted for more than 5 business days and there is no information on your tracking number, please get in touch with us.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have identified common shipping.

CAN I CANCEL MY ORDER?

You can cancel your order! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped. All you need to do is send us an email with the subject line "CANCEL".

 

I HAVE ENTERED AN INCORRECT ADDRESS!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email. If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

FOR PRE-ORDERED OR BACK-ORDERED ITEMS
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and received only a part of your item don't worry, you will receive your other items shortly after.